Reservation Clerk: Royal Hotel. This is Cindy speaking. What can I do for you?
Guest: Hello. I have a reservation, but I'd like to change it. My name is Mark Conner, and my reservation is for tomorrow.
Reservation Clerk: I'm sorry, but could you please repeat your name? I think we have a bad connection.
Guest: Of course. My name is Mark Conner. My reservation number is RH092-932.
Reservation Clerk: Thank you, Mr. Conner. How would you like to change your reservation?
Guest: I need to stay at your hotel for two extra days. I will be there from Thursday, April 10, to Tuesday, April 15.
Reservation Clerk: That's no problem, Mr. Conner. I just changed that for you. Do you require any more assistance?
Guest: No, that's everything. Thank you for your help.
訂房專員:皇家飯店您好,我是辛蒂,很高興為您服務。
顧客:你好,我有訂房了,但我想要更改時間。我是馬克• 康納,我訂的是明天的房間。
訂房專員:我很抱歉,可以請您重複您的名字嗎?我們的收訊不太好。
顧客:當然,我是馬克• 康納,我的訂房代號是RH092-932。
訂房專員:謝謝您,康納先生。您想要如何更改您的訂房呢?
顧客:我需要在貴飯店多待兩天,也就是4 月10 日禮拜四到4 月15 日禮拜二。
訂房專員:沒問題,康納先生。我已經幫您改好了,您還有其他需求嗎? 顧客:沒有,就這樣。謝謝你的協助。 |