◣傾聽的一課(六)
哈 維:沒關係,法蘭克,沒造成什麼傷害。但是,我能告訴你一些或許將來對你有幫事嗎?
法蘭克:請說。
哈 維:「管理」不僅僅是告訴別人做什麼事。好的管理者了解人性。你知道他們怎麼做到的嗎?
法蘭克:呃,靠傾聽嗎?
哈 維:答對了!用心留意傾聽。你聽到我說的話了嗎?
法蘭克:非常清楚,哈維,謝謝!
◣A Lesson in Listening(6)
Harvey:That’s OK, Frank. No harm done. But may I share something that will help
you in the future?
Frank :Please do.
Harvey:“Managing” is much more than simply telling people what to do. Good
managers understand people. Do you know how they do that?
Frank :Um, by listening?
Harvey:Bingo! By listening carefully, with the heart. Do you hear what I’m saying?
Frank :Loud and clear, Harvey. Thanks.
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