[at a baggage services desk]
Traveler: I waited over an hour, but my luggage never arrived at the baggage carousel.
Baggage Agent: We'll get right on that. Can I see your baggage claim ticket, please?
Traveler: What's that?
Baggage Agent: It's the little ticket they gave you when you first checked in. It lets us know which bag is yours.
[a moment later]
Traveler: Ah, here it is.
Baggage Agent: Oh dear. According to our system, your luggage has been misplaced.
Traveler: But that's all my stuff! What am I going to do? I don't even have a change of clothes.
Baggage Agent: Don't worry. We'll take care of you. First, please fill out this form telling us what was in your luggage and where to send it when we locate it.
Traveler: How long will that take?
Baggage Agent: You should have your bags within five days.
Traveler: And what if you can't find them?
Baggage Agent: Then the airline will reimburse you for the value of your lost belongings.
〔在行李服務處〕
旅客:我等了一個多小時,但我的行李並未出現在行李轉盤上。
行李處人員:我們馬上處理。我可以看您的行李提領券嗎?謝謝。
旅客:那是什麼?
行李處人員:那是您一開始報到時,他們給您的一小張票券。讓我們知道,哪件行李是您的。 〔過了一陣子〕
旅客:啊,在這裡。
行李處人員:天啊,根據我們的系統顯示,您的行李送錯地方了。
旅客:但是,我所有的東西都在裡面!我現在該怎麼辦?我連換洗衣物都沒有。
行李處人員:別擔心,我們會幫你。首先,請填寫這份表格。它會告訴我們,您的行李裡有什麼,還有,等我們找到時要送去哪裡。
旅客:要多久?
行李處人員:您應該會在五天內收到您的行李。
旅客:萬一,你們找不到呢?
行李處人員:那麼,航空公司會賠償您損失的財物。 |