1. Removing Restricted Items
Pablo is checking in at the Coconut Airlines counter.
C=Clerk P=Pablo
C: Could I have your passport, please?
P: Here you are.
C: Just checking one suitcase today?
P: That’s right. The other one’s my carry-on.
C: Are there any of these restricted items inside your suitcase? Spare lithium batteries, lighters, or explosives like fireworks, for example?
P: No, ma’am. Oh, wait! I think I might have a battery in there.
C: OK, no problem. Did you want to open it and put the battery in your carry-on?
P: Sure thing.
2. Checking an Overweight Bag
The clerk tells Pablo about a problem with his carry-on luggage.
C=Clerk P=Pablo
C: Any liquids over 100 milliliters or sharp objects in the carry-on?
P: None. I’m sure.
C: Great. Do you mind placing your carry-on bag on the scale?
(Pablo does as he is told.)
C: Sir, I’m sorry to say that your bag is overweight. Our policy is that any hand luggage over 7 kilograms must be checked. This bag is 10 kilograms.
P: I see. How much will it cost me to check it?
C: The extra baggage charge is NT$1200 per bag.
P: Oh, is cash OK?
C: Sorry, we only accept credit cards. Just so you know: It’s more expensive to buy extra baggage at the airport. If you do it on the Internet in advance, it’ll only cost you about NT$900.
P: Thanks for letting me know.
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