| Dialogue A
Eve, a representative1 from a collection agency2, is calling Jack.
Eve: Hello. Could I please speak with Jack?
Jack: I'm Jack. What do you need?
Eve: Good afternoon. My name is Eve, and I work for a collection agency.
Jack: Oh...OK. What's up?
Eve: Your credit card company hired me since you haven't made a payment in over 15 months.
Jack: I did, three months ago!
Eve: Sorry, sir, but our records say otherwise.
Jack: Well, I tried to pay the minimum, but it didn't work because there was a problem with my bank account3.
Dialogue B
Eve: The important thing now is that you pay it off.
Jack: Tell me something I don't know.
Eve: Do you have the money to make a large payment right away? Say4, half your total?
Jack: That's impossible. I just bought a new computer, so I'm broke.
Eve: Then we should discuss setting up a payment plan.
Jack: What does that mean?
Eve: It means you agree to pay a set amount each month for the next five to six months until your debt is cleared.
Jack: That won't work, either. |
