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| 簡介：買東西難免會遇到尺寸或款式不合，需要退換貨的時候，這時英文要怎麼說呢？此外還要教你服飾店常見的商品英語。 |
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Returns and Refunds
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| Helena walks into a shoe store carrying a box. A sales clerk approaches her. |
| C = Clerk H = Helena |
| C: |
May I help you? |
| H: |
I hope so. I bought these brown high-heeled boots last week, and when I got home, I realized they're the wrong size. |
| C: |
I'm sorry about that. |
| H: |
Do you think I can exchange them for a pair that fits? |
| C: |
Certainly. What size would you like? |
| H: |
These are six and a half, but I wear a size eight. |
| C: |
OK. I'll be right back with the boots. |
| |
(The clerk returns empty-handed.) |
| C: |
I'm so sorry, but apparently we've sold out of that color in your size. Can I interest you in the same style in black? |
| H: |
I already have a pair of black boots. Do any of your other stores have them? |
| C: |
No, they're all out, too. It's a very popular style. |
| H: |
Well, the size I have is way too small. Can I get a refund? |
| C: |
I'm afraid all sales are final. What I can do is give you store credit for the boots. |
| H: |
I guess that will work. I shop here all the time, so I'm sure I'll put that credit to use. |
| C: |
Great! Check out the collection of new pumps that we just got in, and I'll get you a store card with your credit amount on it. |
| |
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| 商品退換貨 |
| 海倫娜帶著一個盒子走進一間鞋店。一位店員走向她。 |
| C = 店員 H = 海倫娜 |
| 店員： |
有什麼我可以幫忙的地方嗎？ |
| 海倫娜： |
希望可以。我上週買了這雙棕色的高跟長靴，回家後發現尺寸不對。 |
| 店員： |
我很遺憾。 |
| 海倫娜： |
我可以換一雙合腳的嗎？ |
| 店員： |
當然可以。您想要什麼尺寸的？ |
| 海倫娜： |
這雙是六號半的，但我穿八號。 |
| 店員： |
好。我去拿靴子、很快就回來。 |
| |
（店員空手而回。） |
| 店員： |
很抱歉，那個顏色顯然已經沒有您的尺寸了。我可以推薦您換同款的黑色嗎？ |
| 海倫娜： |
我已經有一雙黑色靴子了。你們其他店還有這雙靴子嗎？ |
| 店員： |
沒有，也都賣完了。這是很熱門的款式。 |
| 海倫娜： |
嗯，我這雙尺寸實在太小了。我可以要求退款嗎？ |
| 店員： |
交易已經完成，恐怕沒辦法退換。我可以做的是把靴子的金額換成店內信用點數給您。 |
| 海倫娜： |
我想我可以接受。我常在這裡買鞋，所以我確定我會用到那些點數。 |
| 店員： |
太好了！參考一下我們剛進貨的這批新款高跟鞋吧，我會給您一張內含您可抵用點數的商店卡。 |
| 《 詳細內文請翻閱NO.140 12 月號Live互動英語雜誌 》 |
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