| C: |
Welcome to TransGlobal Airlines. May I see your ticket, please? |
| W: |
Actually, I have an e-ticket. Here it is. (Hands information to desk clerk) |
| C: |
Thank you. Do you also have your passport handy? |
| W: |
I sure do. Here you go. My visitor visa for Russia is inside as well. |
| C: |
OK, Mr. White. You are traveling in business class to Moscow, with a stopover in Hong Kong. |
| W: |
That's correct. |
| C: |
Do you have any luggage to check today? |
| W: |
Yes, just this bag. |
| C: |
(Checking the monitor) I'm sorry, but it appears that your 7:40 a.m. flight to Hong Kong has been delayed. The new departure time is 10:30 a.m. |
| W: |
(Getting anxious) That's not good. It means I'll miss my connecting flight, but I have to be in Moscow tomorrow morning for a meeting. |
| C: |
Please relax, sir. Let me see what I can do. (Checking the monitor again) Good news! I can put you on an 8:15 flight, arriving in Hong Kong at 9:05. This still leaves you around an hour to catch your connecting flight to Moscow. |
| W: |
Great! That sounds perfect. |
| C: |
Here's your passport and boarding pass, Mr. White. (Pointing out information on the boarding pass) Your flight leaves at Gate 20, and your boarding time is 7:40. Have a delightful trip! |
| W: |
Thank you very much for your assistance. |
